pexring
Joined: 01 Jan 2010
Posts: 23
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 Posted: Mar 23, 2010 01:15pm Post subject: Customer Search |
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When I search customers, the customers who bought from the store do not show up in the search. Using the goofy menu-driven search, I search for last name great than 0 (gosh I hope this style of search goes away in MMv4). How do I get the customers name to show up who haven't created an account? They show up when I click on orders.
Mark |
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Answering Your Questions Since... 9:30am
Joined: 28 Aug 2005
Posts: 198
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| Posted: Mar 24, 2010 10:25am Post subject: |
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Hello,
| Quote: | | When I search customers, the customers who bought from the store do not show up in the search. Using the goofy menu-driven search, I search for last name great than 0 (gosh I hope this style of search goes away in MMv4). |
To search criteria that will contain text, it is recommend to use the contains, starts with, ends with, or is search operators and to search the text criteria with a text search phrase. For example: to search for a customer with the name "John Smith" the search to perform may look something like this: "Last Name" "IS" "Smith"; which will pull up all customers with the last name of Smith.
If it is a list of customers who have purchased from the store is the end goal, a search like this might work better: From the Administration area, please go to [Navigation Menu > Customers > Search Customers] search for "Total Spent" "Is greater than" "0". This will list all customers who have spent more than 0 dollars in the store.
| Quote: | | How do I get the customers name to show up who haven't created an account? They show up when I click on orders. |
Customers who purchase via "Guest Checkout" do not have a Customer Account created during the checkout process. Due to this, the only way to search for them is via their order(s) placed. By going to [Navigation Menu > Orders > Search Orders] and searching for "Billing Last Name" "IS" "Smith" will list all customers (including Guest Checkouts) with the last name of Smith.
Orders that were placed via Guest Checkout will show a Red "X" next to the customer's name, signifying that there is no customer account for this customer.
Note: To retain a Customer Record the customer would need to choose "Create a Customer Account" in the checkout1.php page during the checkout process. If they choose Guest Checkout, no customer record will be created.
I hope this information was helpful. If you have any further questions, please let us know.
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