BUG - TAXES: Taxes are not being calculated properly; Products not properly marked as taxable

[ourbetterworldnow2038]

I am in test mode and testing a purchase to CA and my company is in CA. With these parameters, taxes are at $0.00 - It should be calculating.

Further, I went to see if the products in the cart were taxable in the Product Search.

When doing a search on "Taxable (Y/N) is Y" the products are NOT displayed. But when I click on one of the products in question, #3 in Shipping & Fees IS checked ( Include product in tax calculation? Yes (If Yes, this product will be included when taxes are calculated.) )

Am I looking at the same field here, or are there different fields that denote taxability?

Thanks!

OBWN

[ourbetterworldnow2038]

for some reason or another, the 3 products which I am testing (which are ones that I moved to the storefront) did not have a category set. After setting a category, they are NOW displayed when i do a search for "Taxable Y/N is Y", but in testing another purchase, taxes are still not being calculated.

Thanks!

OBWN

[bavery261]

To answer this question, in order for sales tax to be applied to an order please do the following:

1. From the Administration area go to [Navigation Menu > Groups & Zones > Tax Groups], select the Tax Group in which will be applied.
2. Click on the faded Red X icon under the Act. column. This will activate the Tax Group.
3. To makes changes to a tax group, click on the E under the Edit column.
4. To add a new Tax Group, click the Add a Tax or Charge button.
5. Go to [Navigation Menu > Products > Search Products], find the product that will be taxed. Click on the product name to open the Product Editor.
6. Under the Shipping & Fees tab, select Option #3 to include this product in the sales tax calculations. Click Submit when finished.

Note: This is the most common cause of taxes not being applied to orders. If a client experiences other problems with taxes, they should start a support ticket so that MM tech support can investigate the issue in their specific account and account settings.

I hope this information was helpful. If you have any further questions, please let us know.